SELF CHECK-IN

Save time – Check in online before you arrive! Online check-in opens at 9:00 AM on your arrival day and must be completed by 9:00 PM (PST).

Once checked in online, you can seamlessly access your bed upon arrival. Please ensure that you provide accurate contact details, including your email address and phone number.

To check in, you must:

Be 18 years or older

Have a mobile phone or WhatsApp

Present a valid passport or government-issued ID

Provide a credit card

LOCATION

1533 Franklin Street, San Francisco, CA 94109 (Entrance on Austin Street, above Pistachio Café) Please note: No elevators — stair access required.

Reception Hours: 9 AM – 10 PM Guests arriving after 10PM must contact frontdesk in advance!

We are a cashless facility. A valid credit/debit card may be necessary. Please reach out for emergency circumstances. Understanding that Chapter San Francisco is a technology-forward hostel with limited customer service hours, you agree to keep your phone charged throughout your stay. You agree to receive communication via the messaging system throughout your stay. Chapter San Francisco will not contact you outside of your reservation window. For further information or assistance please email frontdesk@chaptersanfrancisco.com