Emergency and Contact Information

For Emergencies, Call 911

Call 911 immediately if there is a threat to life, personal safety or property, including:

• Fire, visible smoke or suspected gas leak
• Serious injury or medical emergency
• Difficulty breathing, chest pain, loss of consciousness or severe bleeding
• A person in distress on or near the water
• Crime in progress, violence or an immediate threat
• Any situation requiring police, fire or ambulance response

Property Address

Provide this address to emergency responders:

The Point on Wood Lake

11990 Willett Road

Lake Country, BC V4V 2A1

Also tell the dispatcher which accommodation or area of the property you are in:

• Beach House 7
• Cabin 8
• Cabin 9
• Suite 1 through Suite 6
• Beach, dock, boat launch or another outdoor area

Remain on the line, follow the dispatcher’s instructions and, if it is safe, have someone meet emergency responders near the property entrance.

Contacting the Property Team

For non-emergency property assistance, contact The Point on Wood Lake:

Phone: 250-902-5253

Email: bookings@thepointonwoodlake.ca

Please call the property team promptly for:

• Lockouts, access-code problems or malfunctioning locks
• Power, water, hot-water, sewer or internet problems
• Leaks, flooding or plumbing concerns
• Heating, cooling, appliance or electrical issues
• Smoke detectors or alarms that appear to be malfunctioning
• Broken glass, damaged railings or other safety hazards
• Any urgent property issue that may affect your accommodation or stay

Guests should report all utility and building-related problems directly to the property team.

If a property issue creates an immediate danger, move to a safe location and call 911 first, then notify the property team.

Fire or Smoke Alarm

If you see fire, smell smoke or hear a smoke or fire alarm:

1. Leave the accommodation immediately.
2. Help children or anyone requiring assistance if it is safe to do so.
3. Move to a safe location away from the buildings and emergency access routes.
4. Call 911 and provide the property address.
5. Contact the property team once you are safely outside.
6. Do not re-enter the accommodation until emergency personnel confirm it is safe.

Do not assume an alarm is false.

Suspected Gas Leak

If you smell gas or suspect a gas leak:

1. Leave the building immediately.
2. Do not use light switches, appliances, flames or anything that could create a spark.
3. Call 911 from a safe location.
4. Contact the property team.
5. Do not re-enter until emergency personnel confirm it is safe.

Waterfront Emergency

For a drowning, missing swimmer, boating collision or person in distress on the water:

• Call 911 immediately.
• Clearly state that the emergency is on Wood Lake.
• Provide the property address and the person’s last known location.
• Use available flotation or rescue equipment only when it is safe to do so.
• Do not enter the water if doing so would place you or others at additional risk.
• Follow the dispatcher’s instructions until responders arrive.

For non-emergency boating violations, contact the RCMP Marine Unit at 250-768-2880. For any emergency on the water, call 911.

Non-Emergency Health Advice

HealthLink BC

Call 8-1-1 for free, non-emergency health information and advice anywhere in British Columbia. Health service navigation is available 24 hours a day, and translation is available in more than 130 languages.

For deaf or hard-of-hearing assistance, call 7-1-1.

HealthLink BC

HealthLink can help determine whether you should visit a pharmacy, urgent-care centre or hospital emergency department.

Urgent and Primary Care

Kelowna Urgent and Primary Care Centre

Provides same-day care for non-life-threatening concerns such as minor injuries, sprains, infections, cuts, wounds and less serious illnesses.

Address: 1141 Harvey Avenue, Kelowna

Phone: 250-469-6985

Information: Kelowna Urgent and Primary Care Centre

Hours and patient capacity may change. Confirm current availability before travelling. For life-threatening symptoms, call 911 instead.

Hospital Emergency Departments

The Point on Wood Lake is located between Kelowna and Vernon. Both cities have hospital emergency departments serving the region.

Kelowna General Hospital

Address: 2268 Pandosy Street, Kelowna, BC V1Y 1T2

Information: Kelowna General Hospital

Vernon Jubilee Hospital

Address: 2101 32nd Street, Vernon, BC V1T 5L2

Information: Vernon Jubilee Hospital

If it is unsafe to drive or the condition may be life-threatening, call 911 and request an ambulance.

Poison Control

For a suspected poisoning or exposure to a toxic substance, contact the BC Drug and Poison Information Centre:

24-hour line: 1-800-567-8911

BC Drug and Poison Information Centre

If the person is unconscious, having difficulty breathing, experiencing a seizure or otherwise in immediate danger, call 911 first.

Do not induce vomiting or give food, liquids or medication unless directed by a medical professional or poison-control specialist.

Mental Health and Crisis Support

For immediate suicide-crisis support, call or text 9-8-8 at any time.

9-8-8 Suicide Crisis Helpline

For other mental-health crisis support in British Columbia, call 310-6789 without an area code.

If someone’s safety is at immediate risk, call 911.

Police Non-Emergency

For a police matter that is not in progress and does not present an immediate threat:

Lake Country RCMP: 250-766-2288

Lake Country RCMP Information

Examples may include delayed reports of theft, property damage or other incidents that do not require immediate police attendance.

For crimes in progress, violence, suspicious activity creating an immediate danger or any urgent threat, call 911.

Wildfires and Evacuation Information

Immediate Fire or Smoke

If you see smoke or flames that may threaten the property or surrounding community, call 911 immediately.

To report a suspected wildfire, unattended campfire or open-burning violation that is not creating an immediate emergency:

BC Wildfire Reporting: 1-800-663-5555

From a mobile phone: *5555

BC Wildfire Tracking Map

The official BC Wildfire Service map provides current information about wildfire activity across British Columbia, including active fires, reported locations, fire status, mapped perimeters, area restrictions, fire prohibitions, and projected smoke maps.

BC Wildfire Service Map

Use the map to monitor wildfire activity near Lake Country and along your travel route. The map is an information resource and is not intended to be used as a personal risk-assessment tool.

For evacuation alerts or orders affecting the property, rely on Central Okanagan Emergency Operations and EmergencyInfoBC.

Central Okanagan Emergency Information

Official evacuation alerts, evacuation orders and emergency updates for Lake Country are published by Central Okanagan Emergency Operations.

Central Okanagan Emergency Operations

Central Okanagan Emergency Map

Enter 11990 Willett Road into the emergency map to check whether the property is within an evacuation alert or order area.

Guests can also receive regional notifications through the Alertable system:

Central Okanagan Emergency Notifications

Provincial Emergency Information

EmergencyInfoBC provides verified information about major emergencies, evacuation alerts and evacuation orders throughout British Columbia.

If an evacuation order is issued:

• Leave immediately using the routes identified by emergency officials.
• Follow all instructions from police, fire and emergency personnel.
• Do not delay departure while waiting for instructions from the property team.
• Take identification, medication and essential personal items only if they are immediately accessible.
• Notify the property team once you have reached a safe location.

Road Closures and Travel Conditions

For current highway closures, delays, construction and road conditions, visit:

DriveBC

Do not travel through a closed road, evacuation area or emergency-response zone. Follow official detours and instructions from emergency personnel.

Important Reminder

The property team is the first point of contact for all accommodation, access, maintenance and utility problems.

Call 911 whenever there is an immediate threat to life, safety or property. Do not delay an emergency call while attempting to reach the property team.