Housekeeping

Your accommodation is thoroughly cleaned and prepared before arrival.

Daily housekeeping and automatic towel or linen replacement are not provided. Housekeeping will not enter or service your accommodation during your stay unless a mid-stay refresh or another housekeeping service has been requested and scheduled.

Replacement Towels and Supplies

If you need fresh towels or additional basic supplies during your stay, please contact the property team. Available items may include:

• Toilet paper
• Garbage, recycling or compost bags
• Dishwasher detergent
• Dish soap
• Paper towel
• Coffee and tea
• Other basic accommodation supplies

Please include your accommodation name or suite number and the items you require. We will arrange delivery, depending on staff availability.

Mid-Stay Housekeeping

A mid-stay housekeeping refresh may be available for longer stays or by special request, subject to staff availability and an additional fee.

Please contact the property team to discuss your needs. We will confirm the services included, timing and price before the refresh is scheduled.

Customized housekeeping arrangements may also be available for Resort Buyouts and group stays when requested in advance.

During Your Stay

To help keep your accommodation comfortable, please:

• Store food securely and clean up spills promptly.
• Place used dishes in the dishwasher or neatly in the sink.
• Use the appropriate garbage, recycling and compost containers.
• Report stains, spills, broken glass, damage or housekeeping concerns as soon as possible.

If something was missed before your arrival, please contact us promptly so we can address it.

At Check-Out

You are not required to strip the beds, empty the dishwasher or remove garbage, recycling or compost from your accommodation before departure. Housekeeping will take care of these items after check-out.

Contact the Property Team

Phone: 250-902-5253

Email: bookings@thepointonwoodlake.ca