Maintenance Requests

If something in your accommodation or elsewhere on the property is not working properly, please contact the property team as soon as possible.

Examples include:

• Plumbing, water or hot-water problems
• Heating or cooling issues
• Appliances, lighting or electrical concerns
• WiFi or television problems
• Door-access codes, locks or damaged doors
• Broken furniture, fixtures or glass
• Leaks, flooding or other safety hazards

When reporting an issue, please include:

• Your accommodation name or suite number
• A brief description of the problem
• Photos or video, if helpful
• Whether the issue is affecting your safety or ability to use the accommodation

Please stop using the affected item if it may be unsafe, and do not attempt repairs yourself.

Access for Repairs

Depending on the issue, a member of the property team or an approved service provider may need to enter your accommodation. We will contact you to coordinate access whenever possible.

Urgent Assistance

For urgent issues affecting safety, access, water, power or another essential property function, please call us immediately:

Phone: 250-902-5253

Email: bookings@thepointonwoodlake.ca

If there is an immediate threat to life, personal safety or property, move to a safe location and call 911 first, then notify the property team.