Hollywood Hills Hotel

Guest Information & Policies

Updated May 16, 2025

1. Arrival & Check-In

At Hollywood Hills Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology

• Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.

• By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out.

• In-room landline phones are not provided; please use your personal device for all communication.

• In case of emergency, dial 911 and notify our team at (323) 963-6995.

Guest Experience & Self Check-In

• Room key is delivered digitally on the day of arrival upon completion of online check-in.

• Check-in kiosks are available on-site and can print a physical keycard upon request.

• 24/7 guest experience support is available, both in-person and at (323) 963-6995.

Check-In & Check-Out Times

• Check-In: 4:00 PM

• Check-Out: 11:00 AM

Early Check-In & Late Check-Out

• Early Check-In from 1:00 PM: $45 fee

• Late Check-Out until 1:00 PM: $45 fee

• Purchase through your check-in link or by texting Guest Experience at (323) 963-6995

• Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $65 fee. This can be requested by contacting the property directly.

Self Check-In / Check-Out Details

• Secure online check-in link is sent 48 hours before arrival.

• Government-issued ID, credit card and $250 security deposit is required.

• Room access is granted via QR code sent to your phone.

• Same-day bookings after 4 PM require immediate online check-in.

• To check out, scan the QR code on your door or text (323) 963-6995 with "Checking Out."

Parking

• On Site Guest Parking is available for $35 per night

• Purchase parking through your online check-in link.

• A gate code will be provided in your arrival information.

• Please park only in designated “Hotel Guest Parking” spots.

• Street parking is not permitted and may result in ticketing or towing.

• Unauthorized vehicles parked on the property will be towed at the owner’s expense.

2. Room & Guest Policies

Age Policy

• Guests must be at least 18 years old to reserve and check in.

Room Occupancy

• Classic Hollywood View: Up to 3 guests (2 adults / 1 Child)

• Suite Hollywood View Hollywood: Up to 3 guests (2 adults / 1 Child)

• Family Suite Hollywood View: Up to 5 guests (4 Adults / 1 Child)

• Children 12 and under stay free (within occupancy limits)

• Violation of occupancy limits may result in additional charges or cancellation

Maximum Length of Stay

• Guests may not stay on the premises for more than 25 consecutive days

• Hollywood Hills Hotel does not offer long-term accommodations.

Pet Policy & Service Animals

• Dogs only: $75 per stay for up to 2 dogs (max 50 lbs)

• Undeclared pets incur a $75 pet fee + $250 cleaning fee

• Pets must be leashed/in carrier in public areas and never left unattended

• Pet-related damages may result in forfeiture of deposit and/or reservation cancellation

• Certified ADA service animals are welcome at no charge

Food Delivery

• Guests are welcome to use food delivery services.

• Guests may provide their gate code to the driver and are responsible for coordinating handoff

Package Deliveries

• Hollywood Hills Hotel does not accept or store packages at the front desk.

• We recommend guests use an Amazon Locker or delivery drop box location.

• Alternatively, packages may be delivered directly to the guest’s room if they are on-site and able to coordinate receipt.

• All packages must be addressed to the reservation holder and scheduled for delivery within stay dates.

• The hotel is not responsible for lost, mishandled, or unclaimed items.

• Unclaimed packages after check-out will be returned to sender when possible.

3. Financial Policies

Payment & Cancellation Policy

Free Cancellation:

• Guests may cancel for free within 24 hours of booking, if the reservation is made at least 72 hours before check-in.

Flexible Rate - Fully Refundable

• First night + tax charged upon booking.

• Remaining balance charged 24 hours before check-in.

• Cancel up to 24 hours before check-in for a full refund of the deposit.

• Cancellations after this deadline forfeit the full reservation amount.

• Date changes allowed up to 24 hours prior to arrival, subject to availability.

AAA, AARP & Senior Citizens - Exclusive 10% OFF Refundable Rate

Government & Military - Exclusive 15% OFF Refundable Rate

• First night + tax charged upon booking.

• Remaining balance charged 24 hours before check-in.

• Cancel up to 24 hours before check-in for a full refund of the deposit.

• Cancellations made after this deadline will result in a forfeiture of the 50% reservation amount.

• Date changes allowed up to 24 hours prior to arrival, subject to availability.

Direct Booking offer 15% Off (Non-Refundable)

• First night + tax charged upon booking.

• Remaining balance charged after the 24-hour cancellation window (for bookings made at least 72 hours in advance).

• Payments are non-refundable, and date changes are not allowed.

Last-Minute Bookings

• Reservations made within 24 hours of check-in are charged in full upon booking and are non-refundable.

No Shows

• If a guest does not arrive and we receive no communication by 11 AM the day after the scheduled arrival date, the reservation will be canceled and marked as a no-show.

• Refundable Reservations: The guest will forfeit 50% of the total reservation amount.

• Non-Refundable Reservations: No refund will be issued, and the full amount is retained.

Cancellation Requests

• Must be submitted in writing via email (info@hollywoodhillshotel.com) or text to (323) 963-6995.

Taxes & Fees

• A 14% California Occupancy Tax is applied to the room rate.

Security Deposit

• $250/stay hold collected at online check-in

• Released post-checkout (1–3 business days)

• Forfeiture may result from:

o Noise complaints

o Smoking violations

o Exceeding occupancy

o Property/linen damage

o Missing items

o Unauthorized filming

o Other hotel policy violations

4. Hotel Amenities & Services

Housekeeping

• Daily Refresh Upon Request: Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).

• Full Cleaning Upon Request (every third day): Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.

• Requesting Housekeeping: Place the “Service Please” sign on your door, or text the Guest Experience team at (323) 963-6995 with your room number and preferred time.

Pool Rules

• Temporarily Closed for Maintenance. Pool will reopen Summer 2025

• Access is limited to registered hotel guests only

• Pool Hours (when open): 8:00 AM – 11:00 PM

• No outside food/glassware, no pets, no horseplay

• Children must be supervised

5. Property Rules & Conduct

Quiet Hours

• Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.

Smoking Policy

• Smoking is permitted only on balconies and in designated outdoor areas.

• Smoking inside the room is strictly prohibited and will result in a $250 cleaning fee and forfeiture of your deposit.

Photography

• Professional/commercial photography requires written approval

• Unauthorized photography is prohibited

Guest Responsibility

• Hotel is not responsible for lost/stolen items due to guest negligence

• Guests are responsible for any damages

• Guests must behave respectfully and follow all hotel policies

2025 © Hollywood Hills Hotel

All Rights Reserved