Frequently Asked Questions

What are the standard check in and check out times ?

• Our standard check-in time is 3 pm, and check-out time is 11 am.
• You may request early check-in and late check-out, subject to availability.

How do I access my room after booking?

• After booking, you'll receive a confirmation with a link to the guest app.
• Complete the digital check-in to receive your access code, which unlocks the property and your room.
• Your room number and code will be sent on arrival day. There is no reception, so digital check-in must be completed in advance.

Do you offer luggage storage?

• We do not offer luggage storage. We recommend using bounce.com.

Do you offer parking?

• We DO NOT offer onsite parking. Nearby garages (16th & Collins) and street parking are available, but rates can vary and may be high.

How can I contact Casa Hotels?

• Call Us: (305) 801-5348
• Email Us: info@hotels.casa

What is the cancellation policy?

Refundable Policy:

• Base Policy: 72-hour cancellation window

• Travelers who cancel 72 hours or more before 6:00 PM EST on the day of check-in are charged no fee.

• Travelers who cancel less than 72 hours before 6:00 PM EST on the day of check-in (including no-shows) are charged 1 night plus tax.

Non-Refundable Policy:

• Base Policy: Non-refundable

• Travelers who cancel at any time (including no-shows) are charged 100% of the booking amount.