Frequently Asked Questions
What are the standard check in and check out times ?
- Our standard check-in time is 3 pm, and check-out time is 11 am.
- You may request early check-in and late check-out, subject to availability.
How do I access my room after booking?
- After booking, you'll receive a confirmation with a link to the guest app.
- Complete the digital check-in to receive your access code, which unlocks the property and your room.
- Your room number and code will be sent on arrival day. There is no reception, so digital check-in must be completed in advance.
Do you offer luggage storage?
Do you offer parking?
- We DO NOT offer onsite parking.Paid public street parking or paid private garages at 416 Ocean Dr, 424 Ocean Dr, or 421 Collins Ave.
How can I contact Casa Hotels?
- Call Us: (305) 801-5348
- Email Us: info@hotels.casa
What is the cancellation policy?
Refundable Policy:
• Base Policy: 72-hour cancellation window
• Travelers who cancel 72 hours or more before 6:00 PM EST on the day of check-in are charged no fee.
• Travelers who cancel less than 72 hours before 6:00 PM EST on the day of check-in (including no-shows) are charged 1 night plus tax.
Non-Refundable Policy:
• Base Policy: Non-refundable
• Travelers who cancel at any time (including no-shows) are charged 100% of the booking amount.
Frequently Asked Questions
What are the standard check in and check out times ?
- Our standard check-in time is 3 pm, and check-out time is 11 am.
- You may request early check-in and late check-out, subject to availability.
How do I access my room after booking?
- After booking, you'll receive a confirmation with a link to the guest app.
- Complete the digital check-in to receive your access code, which unlocks the property and your room.
- Your room number and code will be sent on arrival day. There is no reception, so digital check-in must be completed in advance.
Do you offer luggage storage?
Do you offer parking?
- We DO NOT offer onsite parking.Paid public street parking or paid private garages at 416 Ocean Dr, 424 Ocean Dr, or 421 Collins Ave.
How can I contact Casa Hotels?
- Call Us: (305) 801-5348
- Email Us: info@hotels.casa
What is the cancellation policy?
Refundable Policy:
• Base Policy: 72-hour cancellation window
• Travelers who cancel 72 hours or more before 6:00 PM EST on the day of check-in are charged no fee.
• Travelers who cancel less than 72 hours before 6:00 PM EST on the day of check-in (including no-shows) are charged 1 night plus tax.
Non-Refundable Policy:
• Base Policy: Non-refundable
• Travelers who cancel at any time (including no-shows) are charged 100% of the booking amount.
