Guest Information & Policies
Updated April 22, 2026
1. Arrival & Check-In
At Memphis Vitality Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay. Smart Technology
· Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.
· By booking a stay, guests consent to receive SMS communications related to their reservation, including check-in details, room access, and other service updates.
· Standard messaging rates apply. Reply STOP to opt out.
· In-room landline phones are not provided; please use your personal device for all communication.
· In case of emergency, dial 911 and notify our team at (888) 570-4088
Guest Experience & Self Check-In
Check-In & Check-Out Times
· Check-In: 4:00 PM
· Check-Out: 11:00 AM
Early Check-In & Late Check-Out
· Early Check-In from 1:00 PM: $20 fee
· Late Check-Out until 1:00 PM: $20 fee
· Purchase through your check-in link or by texting Guest Experience at (888) 570-4088
· Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $40 fee. This can be requested by phone, text, or in person at the property.
Self Check-In / Check-Out Details
· Secure online check-in link is sent 48 hours before arrival.
· Government-issued ID, credit card and $100 security deposit is required.
· Room access is granted via QR code sent to your phone.
· Same-day bookings after 4 PM require immediate online check-in.
· To check out, scan the QR code on your door or text (888) 570-4088 with "Checking Out."
Parking
· Complimentary on-site parking in designated guest areas
· Unauthorized vehicles will be towed
2. Room & Guest Policies
Age Policy
· Guests must be at least 21 years old to reserve and check in.
Room Occupancy
· Deluxe King & Deluxe King Accessible: Up to 3 guests
· Deluxe Double Queen: Up to 4 guests
· Children 12 and under stay free (within occupancy limits)
· Extra adults incur a nightly fee
· Violation of occupancy limits may result in additional charges or cancellation
Maximum Length of Stay
· Guests may not stay on the premises for more than 25 consecutive days
· Memphis Vitality Hotel does not offer long-term accommodations.
Pet Policy & Service Animals
· Dogs only: $20 per stay for up to 2 dogs (max 50 lbs)
· Undeclared pets incur a $250 cleaning fee
· Pets must be leashed/in carrier in public areas and never left unattended
· Pet-related damages may result in forfeiture of deposit and/or reservation cancellation.
· Certified ADA service animals are welcome at no charge
Food Delivery
· Guests may use delivery services
· Drivers must be met in the lobby (not permitted on guest floors)
Package Deliveries
· Must be addressed to reservation holder and delivered during stay dates
· Unclaimed packages post-checkout will be returned to sender
· Hotel not responsible for lost or mishandled packages
3. Financial Policies
Payment & Cancellation Policy
· Flexible Rate - Fully Refundable First night charged at booking; remainder 24 hrs before check-in. Cancel/change up to 24 hrs before check-in.
· Direct Booking Offer - Non-Refundable Full charge within 24 hrs of booking. No changes/refunds.
· Last-Minute Bookings: Non-refundable if booked within 24 hrs of check-in.
· No-Shows: At 11 AM the day after arrival, reservations that are No-Shows without prior communication are canceled without refund.
· Cancellation Requests: Must be submitted in writing via email (info@memphisvitalityhotel.com) or text to (888) 570-4088
Taxes & Fees
· State and Local Sales Taxes: 9.75%
· Shelby County Hotel-Motel Tax: 5.00%
· Memphis Hotel-Motel Tax: 4.00%
· Memphis Tourism Fee: $2.00/night
Security Deposit
· $100/stay hold collected at online check-in
· Released post-checkout (1–3 business days)
· Forfeiture may result from:
o Noise complaints
o Smoking violations
o Strong or lingering odors requiring deep cleaning
o Exceeding occupancy
o Property/linen damage
o Missing items
o Unauthorized filming
o Other hotel policy violations
4. Hotel Amenities & Services
Housekeeping
· Room Refresh: Provided every 3rd day of your stay. Includes tidying, trash removal, bed made with existing linens, towel replacement (if towels are left on the floor), and replenishing toiletries. To decline service, place the "Do Not Disturb" sign on your door.
· Full Cleaning: Available only upon request. Includes linen change, full bathroom cleaning, dusting, and vacuuming.
· Additional Requests: For extra towels, linens, or to request a service outside of the standard schedule, text us anytime at (888) 570-4088.
Breakfast at The Marketplace
· Breakfast available daily in the Marketplace from 6:30 AM – 10:30 AM
· Enjoy a selection of freshly prepared breakfast items available for purchase
· The Marketplace is open 24 hours a day with self-pay checkout
· Breakfast offerings may include breakfast sandwiches, burritos, yogurt, and fresh fruit
· Snacks, beverages, and light fare are also available throughout the day
Restaurant & Bar
Our restaurant and bar are temporarily closed. A new food & beverage experience is currently in development. In the meantime, please visit our Marketplace, available 24 hours a day.
Pool + Fitness
· Indoor & Outdoor Pools: 6:00 AM – 10:00 PM
· Quiet Hours: 6:00–8:00 AM & 8:00–10:00 PM
During quiet hours, the pool is reserved for a more relaxed environment. Children under 16 are not permitted during these times.
· Access is limited to registered hotel guests only
· No smoking, outside food/glassware, no pets, no horseplay
· Children under 18 must be supervised at all times
· Outdoor pool closed November 1 – April 30
Fitness Center
· Open 24/7 for registered guests
5. Property Rules & Conduct
Quiet Hours
· Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.
Smoking Policy (100% Smoke Free Hotel)
· No smoking of any kind in rooms or indoor common areas
· Cigarette smoking is permitted only in designated outdoor areas
· Marijuana and all other substances are prohibited on property
· Activities that cause strong or lingering odors—such as burning incense or handling marijuana—are not allowed
· Violations may result in a $250 cleaning fee and forfeiture of the security deposit
Gun-Free Property
· Memphis Vitality Hotel is a gun-free property
· Guests are not permitted to carry firearms anywhere on hotel premises, including guest rooms and public areas.
· Please note: Armed security personnel may be present on-site for the safety of guests and staff.
Photography
· Professional/commercial photography requires written approval
· Unauthorized photography is prohibited
Guest Responsibility
· Hotel is not responsible for lost/stolen items due to guest negligence
· Guests are responsible for property damages
· Guests must behave respectfully toward others and follow all hotel rules
Guest Information & Policies
Updated April 22, 2026
1. Arrival & Check-In
At Memphis Vitality Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay. Smart Technology
· Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.
· By booking a stay, guests consent to receive SMS communications related to their reservation, including check-in details, room access, and other service updates.
· Standard messaging rates apply. Reply STOP to opt out.
· In-room landline phones are not provided; please use your personal device for all communication.
· In case of emergency, dial 911 and notify our team at (888) 570-4088
Guest Experience & Self Check-In
Check-In & Check-Out Times
· Check-In: 4:00 PM
· Check-Out: 11:00 AM
Early Check-In & Late Check-Out
· Early Check-In from 1:00 PM: $20 fee
· Late Check-Out until 1:00 PM: $20 fee
· Purchase through your check-in link or by texting Guest Experience at (888) 570-4088
· Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $40 fee. This can be requested by phone, text, or in person at the property.
Self Check-In / Check-Out Details
· Secure online check-in link is sent 48 hours before arrival.
· Government-issued ID, credit card and $100 security deposit is required.
· Room access is granted via QR code sent to your phone.
· Same-day bookings after 4 PM require immediate online check-in.
· To check out, scan the QR code on your door or text (888) 570-4088 with "Checking Out."
Parking
· Complimentary on-site parking in designated guest areas
· Unauthorized vehicles will be towed
2. Room & Guest Policies
Age Policy
· Guests must be at least 21 years old to reserve and check in.
Room Occupancy
· Deluxe King & Deluxe King Accessible: Up to 3 guests
· Deluxe Double Queen: Up to 4 guests
· Children 12 and under stay free (within occupancy limits)
· Extra adults incur a nightly fee
· Violation of occupancy limits may result in additional charges or cancellation
Maximum Length of Stay
· Guests may not stay on the premises for more than 25 consecutive days
· Memphis Vitality Hotel does not offer long-term accommodations.
Pet Policy & Service Animals
· Dogs only: $20 per stay for up to 2 dogs (max 50 lbs)
· Undeclared pets incur a $250 cleaning fee
· Pets must be leashed/in carrier in public areas and never left unattended
· Pet-related damages may result in forfeiture of deposit and/or reservation cancellation.
· Certified ADA service animals are welcome at no charge
Food Delivery
· Guests may use delivery services
· Drivers must be met in the lobby (not permitted on guest floors)
Package Deliveries
· Must be addressed to reservation holder and delivered during stay dates
· Unclaimed packages post-checkout will be returned to sender
· Hotel not responsible for lost or mishandled packages
3. Financial Policies
Payment & Cancellation Policy
· Flexible Rate - Fully Refundable First night charged at booking; remainder 24 hrs before check-in. Cancel/change up to 24 hrs before check-in.
· Direct Booking Offer - Non-Refundable Full charge within 24 hrs of booking. No changes/refunds.
· Last-Minute Bookings: Non-refundable if booked within 24 hrs of check-in.
· No-Shows: At 11 AM the day after arrival, reservations that are No-Shows without prior communication are canceled without refund.
· Cancellation Requests: Must be submitted in writing via email (info@memphisvitalityhotel.com) or text to (888) 570-4088
Taxes & Fees
· State and Local Sales Taxes: 9.75%
· Shelby County Hotel-Motel Tax: 5.00%
· Memphis Hotel-Motel Tax: 4.00%
· Memphis Tourism Fee: $2.00/night
Security Deposit
· $100/stay hold collected at online check-in
· Released post-checkout (1–3 business days)
· Forfeiture may result from:
o Noise complaints
o Smoking violations
o Strong or lingering odors requiring deep cleaning
o Exceeding occupancy
o Property/linen damage
o Missing items
o Unauthorized filming
o Other hotel policy violations
4. Hotel Amenities & Services
Housekeeping
· Room Refresh: Provided every 3rd day of your stay. Includes tidying, trash removal, bed made with existing linens, towel replacement (if towels are left on the floor), and replenishing toiletries. To decline service, place the "Do Not Disturb" sign on your door.
· Full Cleaning: Available only upon request. Includes linen change, full bathroom cleaning, dusting, and vacuuming.
· Additional Requests: For extra towels, linens, or to request a service outside of the standard schedule, text us anytime at (888) 570-4088.
Breakfast at The Marketplace
· Breakfast available daily in the Marketplace from 6:30 AM – 10:30 AM
· Enjoy a selection of freshly prepared breakfast items available for purchase
· The Marketplace is open 24 hours a day with self-pay checkout
· Breakfast offerings may include breakfast sandwiches, burritos, yogurt, and fresh fruit
· Snacks, beverages, and light fare are also available throughout the day
Restaurant & Bar
Our restaurant and bar are temporarily closed. A new food & beverage experience is currently in development. In the meantime, please visit our Marketplace, available 24 hours a day.
Pool + Fitness
· Indoor & Outdoor Pools: 6:00 AM – 10:00 PM
· Quiet Hours: 6:00–8:00 AM & 8:00–10:00 PM
During quiet hours, the pool is reserved for a more relaxed environment. Children under 16 are not permitted during these times.
· Access is limited to registered hotel guests only
· No smoking, outside food/glassware, no pets, no horseplay
· Children under 18 must be supervised at all times
· Outdoor pool closed November 1 – April 30
Fitness Center
· Open 24/7 for registered guests
5. Property Rules & Conduct
Quiet Hours
· Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.
Smoking Policy (100% Smoke Free Hotel)
· No smoking of any kind in rooms or indoor common areas
· Cigarette smoking is permitted only in designated outdoor areas
· Marijuana and all other substances are prohibited on property
· Activities that cause strong or lingering odors—such as burning incense or handling marijuana—are not allowed
· Violations may result in a $250 cleaning fee and forfeiture of the security deposit
Gun-Free Property
· Memphis Vitality Hotel is a gun-free property
· Guests are not permitted to carry firearms anywhere on hotel premises, including guest rooms and public areas.
· Please note: Armed security personnel may be present on-site for the safety of guests and staff.
Photography
· Professional/commercial photography requires written approval
· Unauthorized photography is prohibited
Guest Responsibility
· Hotel is not responsible for lost/stolen items due to guest negligence
· Guests are responsible for property damages
· Guests must behave respectfully toward others and follow all hotel rules
