Kodō Hotel

Guest Information & Policies

1. Arrival & Check-In

Guest Experience & Self Check-In

At Kodō Hotel, we combine personalized service with seamless self-check-in technology to enhance your stay.

Smart Technology

• Self-check-in is completed through your smartphone and your room key is securely stored in your Apple Wallet or Google Wallet.

• By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out.

• In-room landline phones are not provided; please use your personal device for all communication.

• In case of emergency, dial 911 and notify our team at (213) 263-6310.

Guest Experience & Self Check-In

• Room key is delivered digitally on the day of arrival upon completion of online check-in.

• Check-in kiosks are available on-site and can print a physical keycard upon request.

• 24/7 guest experience support is available, both in-person and at (213) 263-6310.

Check-In & Check-Out Times

• Check-In: 4:00 PM

• Check-Out: 11:00 AM

Early Check-In & Late Check-Out

• Early Check-In: Available from 1:00 PM: $60 fee.

• Late Check-Out: Available until 2:00 PM: $60 fee.

• Purchase through your check-in link, under Add-Ons here, or by texting Guest Experience at (213) 263-6310.

Self Check-In / Check-Out

• Secure online check-in link is sent 48 hours before arrival.

• Government-issued ID with credit card and $250 security deposit is required.

• Room access is granted via QR code sent to your phone.

• Same-day bookings after 4 PM require immediate online check-in.

• To check out, scan the QR code on your door or text (213) 263-6310 with "Checking Out."

Parking

• On-site parking available for $50 per night.

• Reserve through your check-in link or under “Add-Ons.”

• Located behind the hotel—enter alley before 7th Street; signage is posted.

2. Room & Guest Policies

Age & Occupancy

• Guests must be at least 21 years old to reserve and check in.

Room Occupancy

• Superior King Plus (Rooms 2, 7): up to 3 guests.

• All other rooms: up to 2 guests.

• Children 12 and under stay free (within maximum occupancy).

• Violation of occupancy limits will result in additional charges or cancellation of your reservation.

Pet Policy & Service Animals

• Only ADA-recognized service animals are permitted.

• Animals must not be left unattended and must be leashed outside the room.

• Damage caused is subject to the $250 deposit.

Food Delivery

• Guests may use delivery services

• Drivers must be met in the lobby (not permitted on guest floors)

Package Deliveries

• Must be addressed to reservation holder and delivered during stay dates

• Unclaimed packages post-checkout will be returned to sender

• Hotel not responsible for lost or mishandled packages

3. Financial Policies

Payment & Cancellation Policies

24-Hour Free Cancellation

• Available for reservations made at least 72 hours in advance.

Flexible Rate (Refundable)

• First night charged at booking; remainder 24 hours before check-in. Cancel/change up to 24 hours before check-in. Cancellations after this time result in forfeiture of full payment.

Direct Booking Offer (Non-Refundable – 15% Off) • First night charged at booking, balance after 24 hours. No changes/refunds

Last-Minute Bookings • Non-refundable if booked within 48 hrs of check-in. No-Shows • At 11 AM the day after arrival, reservations that are No-shows without prior communication are canceled without refund.

Cancellation Requests • Must be submitted in writing via email (info@kodohotel.com) or text to (213) 263-6310

Taxes

• A 14% California Occupancy Tax is applied to all room rates.

Security Deposit

• $250 hold collected at online check-in.

• Released post-checkout (1–3 business days)

• Forfeiture may result from:

o Noise complaints

o Smoking violations

o Exceeding occupancy

o Property/linen damage

o Missing items

o Unauthorized filming

o Other hotel policy violations

4. Hotel Amenities & Services

What’s Included

• Daily morning beverage from Kodō Café

• Premium bottled water and Kodō café welcome drink

• Complimentary mini bar (except Standard Queen)

• Daily housekeeping refresh

• High-speed WiFi

• In-room Bluetooth speaker

• Luxury linens and bath amenities

Housekeeping

• Daily room refresh included.

• Full cleaning available upon request.

• To decline Housekeeping, place “Do Not Disturb” sign on your door.

• For any requests, use the in-room QR code or text (213) 263-6310.

Café, Restaurant & Bar

• Cafe: 9 AM to 5 PM Daily

• Restaurant & Bar: 5:30 PM – 10:00 PM Wednesday - Sunday

5. Property Rules & Conduct

Smoking Policy

• All smoking is prohibited in rooms and indoor common areas.

• Any violation will result in forfeiture of your deposit and a $250 cleaning fee.

Photography

• Professional or commercial photography requires prior written approval.

• Unauthorized photography is prohibited.

Guest Responsibility

• Guests are financially responsible for damages or violations.

• Lost or stolen items due to guest negligence are not the hotel’s responsibility.

• Respect for fellow guests and hotel staff is required at all times.

• By staying at kodō, guests agree to all hotel rules and policies.

Kodō Hotel • All Rights Reserved