Memphis Vitality Hotel

Guest Information & Policies

1. Arrival & Check-In

At Memphis Vitality Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology

• Self-check-in is completed through your smartphone and your room key is securely stored in your Apple Wallet or Google Wallet.

• By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out.

• In-room landline phones are not provided; please use your personal device for all communication.

• In case of emergency, dial 911 and notify our team at (901) 425-0600.

Guest Experience & Self Check-In

• Room key is delivered digitally on the day of arrival upon completion of online check-in.

• Check-in kiosks are available on-site and can print a physical keycard upon request.

• 24/7 guest experience support is available, both in-person and at (901) 425-0600.

Check-In & Check-Out Times

• Check-In: 4:00 PM

• Check-Out: 11:00 AM

Early Check-In & Late Check-Out

• Early Check-In from 1:00 PM: $20 fee

• Late Check-Out until 1:00 PM: $20 fee

• Purchase through your check-in link or by texting Guest Experience at (901) 425-0600

• Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $40 fee. This can be requested by text or call to (901) 425-0600, or in person at the property.

Self Check-In / Check-Out Details

• Secure online check-in link is sent 48 hours before arrival.

• Government-issued ID with matching credit card and $100 security deposit is required.

• Room access is granted via QR code sent to your phone.

• Same-day bookings after 4 PM require immediate online check-in.

• To check out, scan the QR code on your door or text (901) 425-0600 with "Checking Out."

Parking

• Complimentary on-site parking in designated guest areas.

• Unauthorized vehicles will be towed

2. Room & Guest Policies

Age Policy

• Guests must be at least 21 years old to reserve and check in.

Room Occupancy

• Deluxe King & Deluxe King Accessible: Up to 3 guests

• Deluxe Double Queen: Up to 4 guests

• Children 12 and under stay free (within occupancy limits)

• Extra adults incur a nightly fee

• Violation of occupancy limits may result in additional charges or cancellation

Pet Policy & Service Animals

• Dogs only: $75 per stay for up to 2 dogs (max 50 lbs)

• Undeclared pets incur a $75 pet fee + $250 cleaning fee

• Pets must be leashed/in carrier in public areas and never left unattended

• Pet-related damages may result in forfeiture of deposit and/or reservation cancellation.

• Certified ADA service animals are welcome at no charge

Package Deliveries

• Must be addressed to reservation holder and delivered during stay dates

• Unclaimed packages post-checkout will be returned to sender

• Hotel not responsible for lost or mishandled packages

3. Financial Policies

Payment & Cancellation Policy

• Flexible Rate w/ Breakfast: First night charged at booking; remainder 24 hrs before check-in. Cancel/change up to 24 hrs before check-in.

• Non-Refundable Offer: Full charge within 24 hrs of booking. No changes/refunds.

• 2+ Night Special (w/ Dinner): Same policy as Flexible Rate. 2-night minimum.

• Last-Minute Bookings: Non-refundable if booked within 24 hrs of check-in.

• No-Shows: Full amount non-refundable.

• Cancellation Requests: Must be submitted in writing via email (info@memphisvitalityhotel.com) or text to (901) 425-0600

Taxes & Fees

• Tennessee Occupancy Tax: 7.25%

• State Tax: 7%

• City Tax: 4%

• Memphis Tourism Fee: $2.00/night

Security Deposit

• $75/day hold (max $300) collected at online check-in

• Released post-checkout (1–3 business days)

Forfeiture may result from:

• Noise complaints

• Smoking violations

• Exceeding occupancy

• Property/linen damage

• Missing items

• Unauthorized filming

• Other hotel policy violations

4. Hotel Amenities & Services

Housekeeping

• Daily Refresh Upon Request:

• Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).

• Full Cleaning Upon Request (every third day):

• Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.

• Requesting a Refresh or Full Clean: • Place the “Please Clean Up” sign on your door, or • Text the Guest Experience team at (901) 425-0434 with your preferred time.

Breakfast

• Complimentary continental breakfast: 6:30 AM – 10:30 AM

• À la carte items available for purchase

Restaurant & Bar

• Breakfast: 6:30 AM – 10:30 AM

• Dinner & Bar: 5:00 PM – 10:00 PM

• Happy Hour: 5:00 PM – 7:00 PM

• Proper attire required; pets and outside food not permitted

Pool Rules

• Indoor & Outdoor Pool: 8:00 AM – 7:30 PM

• Adult-Only Pool Hours: 8:00 PM – 10:00 PM

• Daily cleaning: 7:30 – 8:00 PM

• Outdoor pool closed Nov 1 – Apr 30

• Registered hotel guests only

• No outside food/glassware, no pets, no horseplay

• Children must be supervised

Fitness Center

• Open 24/7 for registered guests

Food Delivery

• Guests may use delivery services

• Drivers must be met in the lobby (not permitted on guest floors)

5. Property Rules & Conduct

Smoking Policy

• No smoking in rooms or indoor common areas

• Cigarette smoking allowed only in designated outdoor areas

• Marijuana and other substances prohibited on property

• Violations result in $250 cleaning fee + deposit forfeiture

Gun-Free Property

• Memphis Vitality Hotel is a gun-free property

• Guests are not permitted to carry firearms anywhere on hotel premises, including guest rooms and public areas.•

Please note: Armed security personnel may be present on-site for the safety of guests and staff.

Photography

• Professional/commercial photography requires written approval

• Unauthorized photography is prohibited

Guest Responsibility

• Hotel is not responsible for lost/stolen items due to guest negligence

• Guests are responsible for property damages

• Guests must behave respectfully toward others and follow all hotel rules